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Details |
My client is a leading provider of Open Source email and collaboration solutions. This role is a fantastic opportunity to manage the company's renewals business with existing customers in the Europe / Middle East / Africa regions.
Qualifications and Skills Required:
* Work with dozens of existing customers each month to plan for their renewal of their license; provide renewal quotes; manage the renewals to completion prior to the expiration of the customers' existing license; and process the renewal in Salesforce.com
* Devote additional time to the most high-value customers to ensure their satisfaction and willingness to renew, and address or escalate their key concerns to Support or Management
* Identify opportunities for achieving additional sales from existing customers beyond a simple renewal of their existing license
* Working with Finance/Accounting, address certain billing questions that might arise for customers
Qualifications and Skills Required
* Excellent customer relationship management skills
* Excellent communication skills including ability to clearly communicate with customers via email and phone
* Proven track record in sales
* Experience operating in a channel-focused sales organization preferred
* Ability to manage numerous transactions and details on a daily basis
* Written and spoken proficiency in languages besides English is a plus
* Degree qualification preferred |